Returns and Refunds Policy - Raw Codex

Jun 20, 2019

Welcome to Raw Codex's Returns and Refunds Policy page. We understand that sometimes returns and refunds become necessary when dealing with Computers Electronics and Technology products, including Web Hosting and Domain Names. As a customer-focused company, we strive to provide you with clear and transparent policies to ensure a smooth and hassle-free experience with our products. Please take a moment to read this policy carefully. For any further assistance, our dedicated customer support team is always here to help.

Refund Process

Here at Raw Codex, we have established a straightforward and efficient refund process to facilitate returns and provide timely refunds for eligible cases. In order to initiate a refund request, follow the steps below:

  1. Contact Our Customer Support: Reach out to our dedicated customer support team via phone or email within 14 days of your purchase. Our team will guide you through the refund process and provide the necessary instructions.
  2. Provide Relevant Information: To ensure a smooth refund process, please provide us with your order details, including the order number, product name, and a brief explanation of the reason for the return.
  3. Return the Product: Based on the nature of the return, we may require you to return the product to us. We will provide you with the necessary instructions and address details for the return. Please ensure the product is securely packaged and returned within the given timelines.
  4. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund. If the product passes the inspection, we will initiate the refund process.
  5. Refund Processed: After the refund is approved, we will process the refund within 7-10 business days. Please note that the refund will be issued using the original payment method used during the purchase.

Eligibility Criteria

Raw Codex allows refunds for eligible cases meeting the following criteria:

  • Product Condition: The product must be returned in its original condition, free from any damage or signs of wear and tear.
  • Timelines: Refund requests must be initiated within 14 days of the original purchase date.
  • Proof of Purchase: Customers should provide valid proof of purchase for the product being returned.
  • Authorization: Any return initiated without prior authorization from our customer support team may not be eligible for a refund.

Non-Refundable Items

Please note that certain items are non-refundable by nature. These include:

  • Downloadable Software: Once downloaded or accessed, software products are generally non-refundable.
  • Domain Names: Due to the nature of domain registrations, domain name purchases are non-refundable.

Customer Support

If you have any questions or concerns regarding our Returns and Refunds Policy, or if you need assistance with a refund request, please don't hesitate to reach out to our customer support team. Our knowledgeable representatives will be happy to assist you and provide the necessary guidance.

At Raw Codex, your satisfaction is our utmost priority, and we believe in providing you with a seamless experience throughout your customer journey. Thank you for choosing Raw Codex for your Computers Electronics and Technology needs, including Web Hosting and Domain Names.

Christine Foderaro
Great to see that Raw Codex values customer satisfaction! Clear and transparent returns and refunds policies are definitely essential for a smooth experience with their products.
Nov 10, 2023